Refund and Returns Policy

We take pride in delivering quality products and ensuring customer satisfaction.

If you are not entirely satisfied with your purchase, we’re here to help with our straightforward Refunds and Returns Policy.

1. Eligibility Criteria:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The return must be initiated within 30 days from the date of purchase.
• The item must be in its original packaging.

2. Non-Refundable Items:

• Certain items are non-refundable, including event tickets and other consumables.
• Personalised or customised items are exempt from being returned unless they arrive damaged or defective.

3. Return Process:

• To initiate a return, please contact our customer service team at contact details below.
• Clearly state the reason for your return and provide necessary details such as order number and item description.

4. Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• Original shipping costs are non-refundable.

5. Inspection and Refund:

• Upon receiving your return, our team will inspect the item to ensure it meets our return eligibility criteria.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 90 business days.

6. Exchanges:

• If you need to exchange an item, please contact us to arrange the exchange. Exchanges are subject to availability.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item or, if applicable, send a replacement.

8. Contact Information:

• For any questions regarding our Refunds and Returns Policy, please contact our customer service team.

Thank you for choosing CQ Capras. We value your trust and strive to provide a seamless shopping experience.