Casual Event Day Role  |  Hourly rate role

About the Role

The Ticketing & Gate Entry Team Leader manages all gate entry and box office operations at Browne Park Stadium on event day. You will ensure patrons are admitted efficiently, scanning systems are running correctly, queues are managed effectively, and all cash handling processes are completed to the required standard.

What You’ll Be Responsible For

• Testing all ticket scanning devices and confirming internet connectivity before gates open
• Printing contingency entry lists and briefing gate staff on scanning procedures and escalation processes
• Allocating cash floats to the box office lane
• Monitoring scanning accuracy and managing patron queue flow throughout entry
• Handling rejected tickets and directing corporate guests to the correct entry point
• Monitoring live attendance data in real time
• Activating offline scanning procedures in the event of a connectivity failure
• Redeploying staff to other areas once main game patron flow has reduced
• Reconciling attendance numbers, cash, and EFTPOS takings at the conclusion of the event

What We’re Looking For

• Experience in ticketing, gate entry, or cash handling operations
• Comfortable with technology and able to troubleshoot basic system issues
• Strong customer service skills and the ability to manage queues under pressure
• Reliable and organised with good attention to detail